How To Refer A Patient

Caring for patients as we have for over a century, we've learned a great deal about what matters to them and their families. We know that the road to recovery starts long before a patient reaches our front door. It begins with the peace of mind that comes from a referral and admission process that's remarkably easy. The Helen Hayes Hospital Referral Admission Center is designed with that in mind.

Our Referral Admission Center is staffed by registered nurses and a support team that understands the sensitive nature of this transition. They respond to each case individually, on a timely basis and do everything possible to ensure a smooth discharge from the acute care hospital to Helen Hayes.

Referral Specialists may meet with patients and families wherever patients are currently treated in order to answer questions, review a patient's history and allay any concerns.

Helen Hayes Hospital encourages prospective patients, families and healthcare professionals to tour the facility. The personal tour provides the opportunity to view patient rooms, treatment areas, the array of sophisticated therapeutic equipment and to meet the treatment team members who will be caring for the patient. Tours are provided Monday through Friday, by appointment.

Although a referral from a healthcare professional is required, we welcome patient and family inquires. Referrals are accepted from physicians, case managers and discharge planners via phone and fax. In order to process referrals without delay, we request the following information be provided by the referring
healthcare facility.

• Patient identification, demographics, insurance information
• Physician history & physical
• Medication list
• Recent chart notes (particularly therapy related notes)
• Anticipated date of discharge and transfer

For convenience, we admit patients seven days a week throughout the year. Helen Hayes Hospital accepts Medicare, Medicaid and most insurance plans. Our Referral Admission Center will verify insurance coverage prior to admission. We will work with your insurer to guarantee the greatest degree of coverage while ensuring the best possible outcome.

If an individual is not referred from an acute care hospital, he or she may still be considered for inpatient admission if they have a need for an intensive, multidisciplinary rehabilitation program. Referrals may be accepted from skilled nursing facilities in cases where the patient has progressed beyond the limited therapy that can be provided in that setting, and a more aggressive therapy approach would likely facilitate the patient’s return home.

Helen Hayes Hospital is CARF and JCAHO Accredited